How can we help?
Most questions are answered below. If yours is not, call 16793 — 9am to 10pm, seven days a week.
- DeliveryTimes and charges by district, and what happens if nobody is home.
- Returns & refundsThe 7-day window, what cannot be returned, and refund timelines.
- Track an orderFind your parcel with your order number and mobile number.
- Refund policyWhen you qualify, how the money reaches you, and disputes.
- Selling on RupaPorupHow verification works and what the commission is.
- Contact usPhone, email and the hours a human is available.
Frequently asked questions
How does Cash on Delivery work?
Place your order without paying anything upfront. Our delivery agent collects the exact amount in cash when the parcel reaches you. Check the product before you pay — if it is not what you ordered, refuse the delivery at no cost.
How long does delivery take?
Inside Dhaka city, 1–2 working days. Elsewhere in Bangladesh, 2–5 working days depending on the district. You will get an SMS with a tracking number as soon as your parcel is dispatched.
What is the return policy?
Most products carry a 7-day return window from the delivery date. The item must be unused and in its original packaging. Start a return from the order page and we arrange the pickup.
Which payment methods can I use?
Cash on Delivery nationwide, plus bKash, Nagad, Rocket, and any Visa/Mastercard through our secure SSLCommerz checkout.
Are the sellers verified?
Every store on the marketplace submits a trade licence or NID before it can list a product. Verified stores carry a badge next to their name on each listing.
How do I become a seller?
Apply from the "Sell on RupaPorup" page with your store details and business documents. Approval usually takes 2–3 working days, after which you get access to the Seller Center to upload products.
Still stuck?
Have your order number ready and we can usually sort it out in one call.